Frequently Asked Questions

Standard shipping takes 7-14 business days to most destinations worldwide. Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

Yes -we offer free standard shipping on all orders worldwide, with no minimum order requirement. Your total at checkout is exactly what you pay.

We ship to over 100 countries. If your country isn't available at checkout, please contact us at contact@sanghamoon.com and we'll do our best to find a solution.

Yes. As soon as your order is dispatched, you'll receive an email with your tracking number and a link to track your shipment in real time.

We use high-quality, carefully sourced materials for all our products. Specific materials are listed on each product page.

Yes. All our products undergo quality testing to ensure they meet our high standards. Details about materials and certifications are available on each product page.

Care instructions vary by product. Please refer to the care guide included with your order or check the product page for specific maintenance recommendations.

Depending on the product, you can add custom text, choose colors, select sizes, or pick other options. Each product page shows the available customization options clearly.

Most items support up to 20 characters per line, including spaces and punctuation. The character limit varies by product and is shown on each product page. If you need something specific, contact us before ordering.

Yes. Most products with text customization offer a choice of fonts -typically a classic serif, a modern sans-serif, and a handwritten script. Font previews are shown on the product page.

Yes, our product pages include a live preview that updates as you make your selections. This gives you a close representation of what the finished product will look like.

Customized items -those with personalized text, colors, or other custom options -are made exclusively for you and cannot be returned or exchanged unless they arrive defective or damaged. We encourage you to double-check your customization details before placing your order.

If your item arrives damaged, defective, or with an incorrect customization due to our error, we will replace it or issue a full refund at no cost to you. Please contact us within 30 days of delivery with a photo of the issue.

Email us at contact@sanghamoon.com with your order number and a description of the issue. For defective items, please attach a clear photo. We'll respond within 24 hours with next steps.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay and Google Pay where available. All payments are processed securely through Stripe.

Absolutely. All payments are processed by Stripe, a PCI DSS Level 1 certified payment processor -the highest level of security in the industry. We never store your card number or financial details on our servers.

All prices are displayed and charged in US dollars (USD). Your bank may apply a currency conversion if your account uses a different currency. The exchange rate is determined by your card issuer.